Terms & Conditions
Welcome to Sri Annapurna Foods.
These Terms & Conditions ("Terms") govern your access to and use of sriannapurna.in (the "Website") and your purchase of products from Sri Annapurna Foods ("Sri Annapurna", "we", "us", or "our").
By accessing the Website or placing an order, you agree to these Terms. Please read them carefully before making a purchase.
1. About Sri Annapurna
Sri Annapurna Foods is a Varanasi-based food brand offering Banarasi sweets, namkeen, eggless bakery products and curated gifting options.
Our products are handcrafted and prepared with care. Product availability, ingredients, packaging and other details may vary from time to time.
2. Use of the Website
You agree to use this Website only for lawful purposes.
You must not:
- Use the Website for fraudulent purposes
- Attempt to gain unauthorized access to the Website or its systems
- Interfere with Website security or functionality
- Copy or reproduce Website content without permission
- Use automated methods to misuse or overload the Website
- Submit false or misleading information
We reserve the right to restrict or terminate access where we reasonably believe the Website is being misused.
3. Product Information
We make reasonable efforts to ensure that product descriptions, images, prices and other information displayed on the Website are accurate.
However:
- Actual product appearance may vary slightly from photographs.
- Handcrafted products may have natural variations in colour, shape, texture and finish.
- Packaging may change depending on availability.
- Product availability may change without prior notice.
- Ingredients and product specifications may be updated from time to time.
Such variations do not necessarily constitute a product defect.
4. Food Products
Sri Annapurna sells food products including sweets, namkeen and bakery items.
Customers should review the applicable product information before ordering and should inform us of any relevant dietary requirements before purchase where appropriate.
Customers are responsible for following storage and consumption instructions provided with the product.
Because food products may have limited shelf life and may be sensitive to temperature, storage conditions and transit conditions, customers should promptly receive and appropriately store products after delivery.
5. Product Availability
All products are subject to availability.
We may discontinue, temporarily suspend or limit the quantity of any product without prior notice.
If a product becomes unavailable after an order has been placed, we may contact the customer regarding an alternative product, revised order or applicable refund.
6. Pricing
Product prices displayed on the Website are subject to change.
The applicable price is the price displayed at the time the order is successfully placed, except where there is an obvious pricing or technical error.
Applicable taxes, delivery charges or other charges, where applicable, will be displayed during the purchase process.
7. Orders
When you place an order, you are making a request to purchase the selected products.
An order is considered accepted once Sri Annapurna confirms the order and/or payment is successfully received, subject to product availability and our ability to fulfil the order.
We reserve the right to cancel an order in circumstances including:
- Product unavailability
- Incorrect or incomplete customer information
- Suspected fraudulent activity
- Payment issues
- Technical errors
- Incorrect pricing caused by an obvious system error
- Delivery limitations
- Circumstances beyond our reasonable control
If we cancel an order after receiving payment, the eligible amount will be refunded through the applicable payment method, subject to the terms of our Cancellation & Refund Policy.
8. Payment
We may provide multiple payment options through our Website.
Online payments may be processed through Razorpay or another authorized payment service provider.
You confirm that the payment information you provide is accurate and that you are authorized to use the selected payment method.
Sri Annapurna does not ask customers to disclose their OTP, UPI PIN, card PIN, CVV or banking password through phone, WhatsApp, email or other communications.
9. Payment Failure
If a payment fails, is declined or remains incomplete, the order may not be processed.
If money is deducted from your account but the order is not successfully confirmed, please contact us with the relevant transaction information.
We will verify the payment status and process the order or applicable refund as appropriate.
10. Shipping and Delivery
Sri Annapurna offers delivery across India for eligible products and locations.
Orders may be shipped using Shiprocket and associated courier partners.
Delivery timelines are estimates and may vary depending on:
- Delivery location
- Courier availability
- Weather
- Public holidays
- Festivals
- Transport disruptions
- Operational conditions
- Customer availability
- Incorrect or incomplete addresses
Once an order has been handed over to the courier, delivery is subject to the courier's operational network.
Please refer to our Shipping Policy for detailed information.
11. Delivery Address
Customers are responsible for providing a complete and accurate delivery address, including:
- Recipient name
- House/building details
- Street/locality
- City
- State
- PIN code
- Valid mobile number
Sri Annapurna will not be responsible for delays, failed delivery or additional charges resulting from incorrect, incomplete or inaccessible delivery information provided by the customer.
12. Order Tracking
Where tracking is available, shipment tracking information may be provided through the shipping system or courier partner.
Customers may use the provided tracking information to follow the progress of their shipment.
Tracking information is supplied by the logistics network and may occasionally take time to update.
13. Cancellation and Refunds
Cancellation and refund requests are governed by our Cancellation & Refund Policy.
Because many Sri Annapurna products are food items prepared and packed for individual orders, cancellation may not be possible after an order has entered processing, preparation, packing or dispatch.
Please review the Cancellation & Refund Policy before placing an order.
14. Damaged, Incorrect or Missing Products
If your order arrives damaged, incorrect or incomplete, please contact us as soon as reasonably possible after delivery.
We may request:
- Order number
- Photographs or videos of the package
- Photographs of the product
- Shipping label
- Description of the issue
After reviewing the matter, Sri Annapurna may provide an appropriate resolution, which may include replacement, refund or another suitable remedy, depending on the circumstances.
15. Gifting and Bulk Orders
Sri Annapurna offers occasion hampers, corporate gifting and bulk orders.
Bulk or customized orders may be subject to separate pricing, timelines, packaging requirements, branding requirements and payment terms.
For large orders, customers should contact our team before placing the order so that availability and fulfilment requirements can be confirmed.
16. Promotional Offers
Promotional offers, discounts and festival offers may be subject to separate terms.
Offers may have restrictions relating to:
- Validity period
- Minimum order value
- Eligible products
- Maximum discount
- Customer eligibility
- Payment method
- Usage limits
Sri Annapurna reserves the right to withdraw or modify an offer where permitted.
17. Intellectual Property
All Website content, including:
- Logos
- Brand names
- Product photographs
- Product descriptions
- Graphics
- Designs
- Text
- Videos
- Website layouts
is owned by or licensed to Sri Annapurna Foods unless otherwise stated.
You may not reproduce, distribute, modify, publish or commercially use such content without prior written permission.
18. Third-Party Services
The Website may rely on third-party service providers for payments, logistics, analytics, communications, technology and other services.
Your use of certain third-party services may also be governed by the terms and policies of those providers.
19. Limitation of Liability
Sri Annapurna will make reasonable efforts to provide accurate product information and fulfil confirmed orders.
However, we will not be responsible for circumstances beyond our reasonable control, including courier delays, natural disasters, severe weather, strikes, government restrictions, technical failures, transportation disruptions or other force majeure events.
To the extent permitted by applicable law, Sri Annapurna's liability relating to an order will be limited to the amount paid for the affected order.
Nothing in these Terms excludes any rights or remedies that cannot legally be excluded under applicable law.
20. Changes to These Terms
We may update these Terms from time to time.
The latest version will be published on this page with the updated date.
Your continued use of the Website after changes are published constitutes acceptance of the updated Terms to the extent permitted by law.
21. Governing Law
These Terms shall be governed by the laws applicable in India.
Subject to applicable law, disputes relating to the Website or orders placed through the Website shall be subject to the jurisdiction of the appropriate courts in Varanasi, Uttar Pradesh.
22. Contact Us
For questions regarding these Terms or your order:
Sri Annapurna Foods
Varanasi, Uttar Pradesh, India
Email: [Insert official customer support email]
Phone / WhatsApp: +91 92355 96102
Website: sriannapurna.in