Cancellation & Refund Policy
At Sri Annapurna Foods, many of our products are freshly prepared, packed and dispatched specifically against customer orders.
Because our products include sweets, namkeen, bakery items and other food products, cancellation and refund eligibility may differ from that of ordinary non-food products.
Please read this policy carefully before placing your order.
1. Order Cancellation
You may request cancellation of an order by contacting Sri Annapurna customer support as soon as possible after placing the order.
Cancellation requests are subject to the status of the order.
Before Processing
If the cancellation request is received before the order has entered preparation or processing, we will make reasonable efforts to cancel the order.
If cancellation is approved, the eligible amount will be refunded through the applicable payment method.
After Processing or Preparation
Once an order has entered preparation, packing or fulfilment, cancellation may no longer be possible.
This is particularly applicable to freshly prepared or food products that have been prepared or packed specifically for the order.
After Dispatch
Once an order has been dispatched or handed over to the courier, cancellation is generally not possible.
Customers should not refuse delivery solely to request a refund.
Any refund relating to an undelivered or returned shipment will be considered according to the circumstances and this policy.
2. Food and Perishable Products
Sri Annapurna sells food products, including sweets, namkeen and bakery products.
Due to their nature, food products that have been prepared, packed or dispatched may generally not be eligible for cancellation or return simply because the customer has changed their mind.
This restriction does not affect any rights or remedies available to customers under applicable law.
3. Refund Eligibility
A refund may be considered in circumstances including:
- Sri Annapurna cancels an order because the product is unavailable
- A payment is successfully received but the order cannot be fulfilled
- A duplicate payment is verified
- An incorrect product is delivered
- An eligible product arrives damaged
- A product is missing from the order
- Another circumstance where a refund is determined to be appropriate
Refund eligibility is assessed based on the specific circumstances of the order.
4. Damaged Products
If a product arrives damaged, please contact us promptly after delivery.
To help us investigate the issue, please provide:
- Order number
- Customer name
- Photographs of the outer package
- Photographs of the shipping label
- Photographs of the damaged product
- Photographs of the inner packaging
- A short description of the issue
Where appropriate, we may offer a replacement, refund or another suitable resolution.
5. Incorrect Product
If you receive a product different from the product ordered, please contact us promptly.
After verification, we may arrange an appropriate resolution, which may include replacement or refund.
Customers may be asked to provide photographs of the product and packaging before a resolution is approved.
6. Missing Product
If an item appears to be missing from your order, please contact us with your order number and details of the missing product.
We will review the order and fulfilment records before determining the appropriate resolution.
7. Product Quality Complaints
If you believe there is a genuine quality issue with a product, please contact us as soon as reasonably possible after delivery.
Please provide:
- Order number
- Product name
- Delivery date
- Description of the issue
- Photographs or video where relevant
- Product packaging and batch information, if available
We may request additional information to help us investigate the complaint.
8. Refund for Failed or Duplicate Payments
If your bank account or payment method is charged but the order is not successfully confirmed, please contact us with the transaction details.
We will verify the payment status.
If a duplicate payment or an unsuccessful transaction resulting in a confirmed debit is verified, the eligible amount will be processed for refund through the applicable payment mechanism.
9. Razorpay Payments and Refunds
Online payments may be processed through Razorpay.
Where a refund is approved for an online payment, the refund will generally be initiated through the applicable payment/payment-processing system.
The time taken for the refunded amount to appear in the customer's bank account, card, UPI account or other payment method may depend on the payment provider, bank or financial institution.
Sri Annapurna cannot control the exact processing time after a refund has been successfully initiated.
10. Refund Processing Time
Once a refund is approved, we will initiate it within a reasonable processing period.
The time taken for the amount to reflect in the customer's original payment method may vary depending on the payment provider and banking institution.
Customers should retain the refund reference or transaction information provided to them until the refund is reflected.
11. Refund Method
Where possible, approved refunds for prepaid orders will be made to the original payment method used for the transaction.
We may request additional information where required to process or verify a refund.
12. Shipping Charges
Unless otherwise determined by Sri Annapurna or required under applicable law, shipping charges may not be refundable where an order has already been processed or dispatched.
Where the issue is attributable to an error by Sri Annapurna, the applicable shipping amount may be considered as part of the resolution.
13. Refused or Undelivered Orders
If a customer refuses delivery, provides an incorrect address, remains unavailable for delivery attempts or otherwise causes an order to be returned to Sri Annapurna, the order will be reviewed based on the circumstances.
Because food products may have limited shelf life and may not be suitable for resale after return, a refund may not automatically be available.
Any applicable refund, deduction or re-shipping arrangement will be determined after reviewing the order and shipment status.
14. Replacement Instead of Refund
Depending on the nature of a complaint, Sri Annapurna may offer a replacement instead of a refund where appropriate and operationally possible.
Replacement availability may depend on:
- Product availability
- Delivery serviceability
- Nature of the complaint
- Product shelf life
- Location
- Other fulfilment considerations
15. Promotional and Discounted Orders
Orders placed using promotional offers, coupons or discounts may be subject to additional terms.
Where a refund is approved, the refund amount may be calculated based on the actual amount paid for the affected product/order and the applicable promotional terms.
16. How to Request a Cancellation or Refund
To request a cancellation, refund, replacement or report an order issue, please contact us using the details below.
Please include:
- Order number
- Customer name
- Registered mobile number
- Email address, if applicable
- Product name
- Reason for the request
- Relevant photographs or videos, where applicable
Providing complete information helps us review your request faster.
17. Policy Limitations
This policy is intended to explain Sri Annapurna's general cancellation and refund process.
Nothing in this policy is intended to remove or restrict any mandatory consumer rights or remedies available under applicable Indian law.
18. Contact Us
For cancellation, refund, replacement or order-related assistance:
Sri Annapurna Foods
Varanasi, Uttar Pradesh, India
Email: pc@sriannapurna.in
Phone / WhatsApp: +91 9151817272
Website: sriannapurna.in