Shipping Policy

At Sri Annapurna Foods, we take care to prepare, pack and dispatch your order so that our Banarasi sweets, namkeen, bakery products and gifting items reach you safely.

We currently offer shipping across India for eligible products and serviceable PIN codes.

1. Where We Deliver

Sri Annapurna ships eligible products across India.

Delivery availability depends on the serviceability of the destination PIN code and the courier network available at the time of dispatch.

Some products or large/bulk orders may have specific delivery restrictions depending on their nature, packaging requirements or destination.

2. Order Processing

Orders are generally processed after successful order confirmation and payment verification.

Our team prepares and packs products according to the nature of the order.

Because Sri Annapurna products are prepared and packed with freshness in mind, processing time may vary depending on:

• Product availability
• Order size
• Product preparation requirements
• Custom packaging
• Gifting requirements
• Festival demand
• Bulk orders

Orders placed during major festive periods may require additional processing time due to increased demand.

3. Dispatch

Once your order has been processed and packed, it is handed over to our shipping and logistics partner.

Sri Annapurna may use Shiprocket and its associated courier partners to manage shipment processing and delivery.

Once the shipment has been dispatched, customers may receive tracking information through the contact details provided during checkout.

4. Estimated Delivery Time

Delivery timelines vary based on the destination, courier availability and operating conditions.

As a general estimate, PAN-India deliveries may take approximately 3 to 7 business days after dispatch.

This is an estimated timeframe and not a guaranteed delivery commitment.

Remote locations, difficult-to-service PIN codes, peak festive periods, weather conditions, public holidays and courier disruptions may require additional time.

5. Delivery Attempts

The courier partner may make delivery attempts using the mobile number and address provided by the customer.

Customers should ensure that the recipient is available to receive the shipment.

If delivery cannot be completed because:

• The recipient is unavailable
• The address is incorrect
• The phone number is unreachable
• The PIN code is incorrect
• The customer refuses delivery
• The location is inaccessible

the shipment may be returned to the sender or otherwise handled according to the courier partner's process.

6. Accurate Delivery Information

Customers are responsible for providing complete and accurate delivery information.

Before submitting an order, please verify:

• Recipient name
• House or building number
• Street/locality
• City
• State
• PIN code
• Contact number

Sri Annapurna is not responsible for delivery failures caused by incorrect or incomplete information supplied by the customer.

If an address needs to be corrected after the order is placed, contact us as soon as possible. We cannot guarantee that address changes can be made once the order has been processed or dispatched.

7. Shipping Charges

Applicable shipping charges, if any, will be displayed during the checkout process before the order is completed.

Shipping charges may vary based on factors including:

• Delivery location
• Order weight
• Order size
• Shipping service
• Promotional offers

8. Tracking Your Order

Once your order has been dispatched, tracking information may be shared with you through the contact details provided at checkout.

You can use the tracking information to monitor shipment progress.

Courier tracking information may not update immediately after dispatch. Please allow reasonable time for the shipment to enter the courier network and receive its first scan.

9. Delayed Shipments

Delivery estimates are provided for guidance and are not guaranteed delivery dates.

A shipment may be delayed due to circumstances such as:

• Heavy courier volumes
• Festive-season demand
• Weather conditions
• Transportation disruptions
• Natural events
• Public holidays
• Local restrictions
• Incorrect delivery information
• Courier operational issues

If your shipment appears significantly delayed, please contact our customer support team with your order number.

10. Damaged Packages

Please inspect the package when it is delivered.

If the package appears seriously damaged, opened or tampered with, please document the condition using photographs or video where possible and contact Sri Annapurna customer support promptly.

For a product-related complaint, we may request photographs or videos of:

• Outer packaging
• Shipping label
• Damaged product
• Inner packaging

This information helps us investigate the issue with our fulfilment and courier partners.

11. Wrong or Missing Products

If you receive an incorrect product or an item is missing from your order, please contact us as soon as reasonably possible after delivery.

Please provide:

• Order number
• Customer name
• Photographs of the received package
• Photographs of the shipping label
• Details of the missing or incorrect item

After verification, Sri Annapurna may offer an appropriate resolution, including replacement, refund or another suitable remedy.

12. Food Products and Delivery

Our products are food items and some products may have a limited shelf life.

We prepare and pack products with transportation in mind, but transit conditions are outside our direct control once a shipment has been handed over to the courier.

Customers should receive shipments promptly and follow any storage instructions provided with the product.

For best quality, products should be stored according to the instructions supplied with the respective product.

13. Festive and Peak-Season Orders

During festivals and high-demand periods such as Diwali, Raksha Bandhan, Holi, weddings and other gifting seasons, order volumes may increase substantially.

This can affect preparation, dispatch and courier delivery times.

We recommend placing festive and bulk gifting orders in advance whenever possible.

For corporate, wedding or large gifting requirements, please contact our team before ordering so that dispatch timelines can be planned appropriately.

14. Bulk and Corporate Orders

Large orders may require special preparation and shipping arrangements.

For corporate gifting, wedding hampers, return gifts or orders involving a large number of boxes, delivery timelines and shipping arrangements may differ from standard retail orders.

Please contact Sri Annapurna before placing a bulk order so our team can confirm availability and fulfilment requirements.

15. Undelivered and Returned Shipments

If a shipment cannot be delivered because of an incorrect address, recipient unavailability, refusal of delivery or other customer-related reasons, it may be returned to Sri Annapurna.

For food products, returned shipments may not always be suitable for resale or re-dispatch.

Any refund or replacement for a returned shipment will be considered according to the circumstances and our Cancellation & Refund Policy.

Additional shipping charges may apply where re-shipment is possible and appropriate.

16. International Shipping

Sri Annapurna currently focuses on PAN-India delivery.

International shipping availability may be introduced in the future. Where international delivery is offered, separate shipping charges, customs requirements, import restrictions, duties and destination-country regulations may apply.

17. Contact Us

For shipping-related questions or assistance with an existing order:

Sri Annapurna Foods
Varanasi, Uttar Pradesh, India
Email: pc@sriannapurna.in
Phone / WhatsApp: +91 9181517272
Website: sriannapurna.in