Privacy Policy

Sri Annapurna Foods ("Sri Annapurna", "we", "us", or "our") respects your privacy and is committed to protecting the personal information you share with us when you visit or make a purchase through sriannapurna.in (the "Website").

This Privacy Policy explains what information we collect, how we use it, how we share it with service providers, and the choices available to you.

By using our Website or placing an order with us, you agree to the practices described in this Privacy Policy.

1. Information We Collect

When you browse our Website, create an account, place an order, contact us, or otherwise interact with our services, we may collect information such as:

Personal Information

Depending on how you interact with us, this may include:

• Full name
• Mobile number
• Email address
• Billing address
• Shipping or delivery address
• City, state and PIN code
• Order details
• Communication preferences
• Information you provide when contacting our customer support team

Payment Information

When you make a payment for an order, payment-related information may be processed by our payment service provider, including Razorpay.

We do not ordinarily receive or store your complete card, banking or other sensitive payment credentials on our own systems. Payment information is handled according to the payment provider's applicable policies and security practices.

Order and Delivery Information

To process and deliver your order, we may collect and process:

• Products purchased
• Quantity and order value
• Payment status
• Delivery address
• Contact number required for delivery
• Order status
• Shipment and tracking information
• Delivery attempts and related logistics information

Shipping and fulfilment information may be shared with logistics and shipping service providers, including Shiprocket and the courier partners used to deliver your order.

Technical Information

When you visit our Website, certain technical information may be collected automatically, including:

• IP address
• Browser type
• Device type
• Operating system
• Pages visited
• Referring pages
• Website interaction information
• Approximate location derived from technical information
• Cookies and similar technologies

2. How We Use Your Information

We may use the information we collect to:

• Process and fulfil your orders
• Confirm payments
• Arrange shipping and delivery
• Provide shipment tracking
• Contact you regarding your order
• Respond to customer support requests
• Handle cancellations, refunds and replacements
• Improve our products and Website
• Understand how customers use our Website
• Prevent fraud, misuse and unauthorized transactions
• Maintain Website security
• Provide relevant offers and communications where permitted
• Comply with applicable legal and regulatory requirements

We use your information only for legitimate business purposes connected with providing and improving our services.

3. Payment Processing

Payments made through our Website may be processed by third-party payment service providers such as Razorpay.

When you select an online payment method, you may be redirected to or interact with the payment provider's secure payment infrastructure.

We do not ask customers to provide sensitive payment credentials such as card PINs, passwords or OTPs directly to Sri Annapurna.

Customers should never share their OTP, UPI PIN, card PIN, CVV or banking password with anyone claiming to represent Sri Annapurna.

4. Shipping and Logistics

To fulfil your order, we may share necessary customer information with our logistics and shipping partners.

This information may include:

• Customer name
• Mobile number
• Delivery address
• PIN code
• Order information
• Shipment details

We may use Shiprocket and its associated courier partners to manage shipping, shipment tracking and delivery.

Only information reasonably necessary for fulfilment and delivery is shared for these purposes.

5. Cookies and Similar Technologies

Our Website may use cookies, pixels and similar technologies to improve functionality, understand Website usage and provide a better shopping experience.

Cookies may help us:

• Remember shopping preferences
• Keep items in your cart
• Understand Website traffic
• Measure marketing performance
• Improve Website functionality
• Provide relevant communications or advertising where applicable

You may be able to control cookies through your browser settings. Disabling certain cookies may affect some Website functionality.

6. WhatsApp and Customer Communication

Sri Annapurna may provide customer support through WhatsApp, phone, email or other communication channels.

If you contact us through WhatsApp or another third-party platform, your interaction may also be subject to that platform's own privacy policy and terms.

We may use information provided during these communications to respond to your enquiry, assist with an order or provide customer support.

7. Sharing of Information

We do not sell or rent your personal information as a standalone customer database.

We may share necessary information with trusted third parties that help us operate our business, including:

• Payment service providers
• Shipping and logistics providers
• Courier partners
• Website and ecommerce service providers
• Technology and analytics providers
• Customer support providers
• Professional advisers
• Government authorities or law-enforcement agencies where legally required

Third parties receive only the information reasonably required to perform their relevant services.

8. Data Security

We take reasonable administrative, technical and organizational measures to protect personal information against unauthorized access, misuse, alteration or disclosure.

However, no internet transmission or electronic storage system can be guaranteed to be completely secure.

Customers should also take appropriate precautions, including protecting their account credentials and never sharing payment authentication information such as OTPs or UPI PINs.

9. Data Retention

We retain personal information for as long as reasonably necessary to:

• Fulfil orders
• Maintain business and transaction records
• Provide customer support
• Resolve disputes
• Meet accounting, tax and legal requirements
• Prevent fraud and misuse
• Comply with applicable laws

When information is no longer reasonably required, it may be deleted or securely disposed of, subject to applicable legal requirements.

10. Your Choices

Depending on applicable law, you may have rights regarding your personal information, including requesting access, correction or deletion of certain information.

You may also choose not to receive certain promotional communications by using the available unsubscribe mechanism or by contacting us.

Some information may need to be retained where required for legal, accounting, security or legitimate business purposes.

11. Children's Privacy

Our Website is intended for general consumers and is not specifically directed toward children.

We do not knowingly collect personal information from children in violation of applicable law.

If you believe a child has provided personal information to us inappropriately, please contact us so that we can review and take appropriate action.

12. Third-Party Websites

Our Website may contain links to third-party websites, services or platforms.

We are not responsible for the privacy practices, content or security of third-party websites.

We encourage you to review the privacy policies of those websites before providing personal information.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business, technology, services or applicable legal requirements.

The updated version will be published on this page with a revised "Last Updated" date.

14. Contact Us

If you have questions, concerns or requests relating to this Privacy Policy or your personal information, please contact:

Sri Annapurna Foods
Varanasi, Uttar Pradesh, India
Email: pc@sriannapurna.in
Phone / WhatsApp: +91 9151817272
Website: sriannapurna.in